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Assistance with Cougarnet Account Lockouts

Before logging in to take your online exam...

Log into  to see when your password will expire.  

If it is about to expire:

  1. If on campus — shut off WiFi services on all mobile devices
    • iPhone
    • iPad
    • Android
    • Laptop
  2. Visit the to reset your CougarNet password
  3. Update UHSecure password stored on all of your mobile devices
    • iPhone
    • iPad
    • Android
    • Laptop
  4. Re-enable WiFi on mobile devices one at a time to confirm that your new password works

* If you've been locked out of your account for 14 days or more, contact UIT Security at 832-842-4695 or security@uh.edu for further assistance.

Commonly asked questions: